The infrastructure behind every service commitment Numeric makes.
1M+
Pan-India Installations
40+
Years of Expertise
900+
Field Engineers
33
Service Stores
17
Regional Warehouses
Three stages. One closed loop.
Everything below maps to what actually happens when you raise a request - not three departments to choose between, but one path from report to resolution.
You report it.
Support answers, 24/7.
One call, email, web or WhatsApp message reaches the support centre. The case is logged and either resolved remotely on a video call or assigned to the nearest engineer.
A part is needed,
It's already nearby.
The right spare is stocked close to your site across 252 locations, so it's ready when the engineer arrives, usually delivered within 24 hours.
A component failed,
Repaired, not just replaced.
Failed boards go to the lab to be repaired at lower cost and root-caused, so the same fault is far less likely to come back.
Customer Excellence Centre
Every service request managed from first contact to resolution.
The CEC handles all inbound service requests across voice, email, web, and WhatsApp — 24 hours a day. Every case is logged, assigned to the nearest available engineer, and tracked until it is closed.
24/7
All channels
60K+
Service calls annually
<1 min
Average call answer time
99%
First contact response rate
80%
Answered within 20 seconds
4.31/5
Customer satisfaction
39% of issues are resolved remotely through Virtual Remote Assistance — India's first video-based UPS troubleshooting service — with 12+ dedicated VRA engineers and a 4.93/5 satisfaction score.
Automated Case Assignment
Every case is assigned to the nearest available engineer within a minute of being logged — based on location and travel time, with no manual coordination required.
Live Engineer Tracking
Engineer location and estimated arrival are tracked in real time — giving customers and service teams accurate visibility throughout the response window.
Multi-Channel Support
Voice, email, web portal, and WhatsApp are integrated into a single case management system — every contact logged and traceable regardless of how it was raised.
Complete Service History
Every PM visit, emergency call, and parts replacement is documented — accessible on demand for service planning, warranty validation, or audit purposes.
Proactive Maintenance Scheduling
Upcoming PM visits and contract renewals are tracked and scheduled through the CEC — maintenance activity planned in advance, not reactive.
Service-Driven Lead Management
10,000+ outbound calls annually — identifying AMC renewals, battery follow-ups, and upgrade opportunities from active service interactions.
Support is available around the clock.
Numeric's Customer Excellence Centre operates 24 hours a day, 7 days a week — with automated routing, real-time status updates, and Virtual Remote Assistance always on standby.